Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dennis@dncsinks.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dennis@dncsinks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Verification Requirements:

All returns must be shipped with a trackable shipping method. For orders over $100, signature confirmation is required. We reserve the right to verify that returned items match the original purchase in condition, quantity, and weight.

Return Shipping Weight Verification:

Return package weights will be compared against original shipment weights. Significant discrepancies may result in refund denial and investigation for fraud.

Video Documentation:

We video record all outgoing shipments and the opening of all return packages. This protects both our customers and our business.

Return Inspection:

All returns are inspected upon receipt. Refunds will only be issued after verification that:

• The correct item(s) have been returned
• Items are in original, unused condition with all original packaging, tags, and accessories
• No damage has occurred due to customer use or mishandling

Fraudulent Returns:

Any suspected fraudulent return activity (including but not limited to: returning empty packages, wrong items, used items as new, or damaged items) will result in:

• Refund denial
• Report to payment processor and relevant authorities
• Permanent ban from future purchases

Return Timeframe:

Returns must be initiated within [X days - you choose, typically 30] of delivery. Items must be shipped back within [X days - typically 7-14] of return authorization.

Non-Returnable Items:

• Custom or special-order items
• Items marked as final sale
• [Add any other categories specific to your products]

Refund Processing:

Refunds will be processed within [X business days - typically 5-10] after we receive and inspect the returned item. Original shipping costs are non-refundable. Customers are responsible for all return shipping costs unless the return is due to our error.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dennis@dncsinks.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dennis@dncsinks.com. Please note that returns will need to be sent to the following address: 131 West 5th Street, West Islip NY 11795

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at dennis@dncsinks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dennis@dncsinks.com.